Frequently Asked Questions
Do I need a referral to see a specialist?
Yes, a valid referral from your GP or another specialist is required. This ensures your consultation is eligible for insurance rebates and helps our surgeons understand your medical history before you arrive.
Are physiotherapy and surgery coordinated at the same location?
Yes. We provide a "one-stop-shop" experience where our surgeons and integrated physiotherapy team work together under one roof. This ensures a seamless transition from your surgical procedure to your personalized rehabilitation plan, all in one convenient location.
Do you accept private health insurance?
Yes, we primarily treat privately insured patients. We work with all major health funds to ensure your surgical and rehabilitation journey is seamlessly covered.
Fees
Quotes can be provided prior to your consultation as this will vary depending on the treatment required for the presenting condition, which diagnostic tests must be performed, and your level of private health cover. We accept multiple forms of payment including cash, credit card, and HICAPS, and accept all health insurance providers.
As a specialist orthopedic surgeon, this not a Bulk Billing practice and provision for payment should be supplied to the office prior to your appointment.
Surgery fees
All patients are advised to contact their health fund and confirm cover for the indicated procedure prior to admission.
Mr Jacob has structured his fees based on AMA (Australian Medical Association) guidelines.
However, he has voluntarily capped his gap charges to help reduce patient out of pocket costs.
We invite you to contact our rooms to discuss this in more detail for clarity.
Please note that the fees quoted by Mr Jacob refer to the orthopedic surgeon fees only and do not cover the cost of any other associated medical expenses such as hospital charges, anaesthesia, surgical assistant, radiology, medication, pathology etc. These may be partly or fully covered by your health fund, and you are strongly encouraged to check with them regarding these.
Surgical Categories
Every patient waiting for elective surgery is assessed by their treating medical professional as Category 1, 2 or 3 as per the following definitions:
Category 1
Needing treatment within 30 days. Has the potential to deteriorate quickly to the point where the patient’s situation may become an emergency.
Category 2
Needing treatment within 90 days. Their condition causes pain, dysfunction or disability. Unlikely to deteriorate quickly and unlikely to become an emergency.
Category 3
Needing treatment at some point in the next year. Their condition causes pain, dysfunction or disability. Unlikely to deteriorate quickly.
Decisions on the category of patients are at the discretion of the treating medical professional. If you are a patient, please liaise with your doctor as soon as possible regarding this announcement to find out whether it changes your booked surgery.
Still have a question?
Contact us, we'd be happy to help!