Privacy Policy
Website Privacy Summary
East Coast Orthopaedics is committed to protecting your privacy. When you use our website, we may collect basic information such as your name and contact details through our Contact Us form. We also automatically collect data including your IP address, browser type, and cookie activity to help improve site performance and security.
We use this information only to respond to enquiries, enhance your browsing experience, and maintain website safety. We do not sell or share your personal information except where required by law or when working with trusted service
providers who support our website.
For full details on how your information is handled, please refer to our complete Privacy Policy below.
Privacy Policy - East Coast Orthopaedics
East Coast Orthopaedics (“we”, “our”, “the practice”) is committed to protecting the privacy of all patients, referrers, and visitors to our website. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
1.1
Personal Information Provided by You
When you submit an enquiry through our Contact Us page, we may collect:
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Your name
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Email address
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Phone number
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Any information you choose to include in your message
This information is used solely for responding to your enquiry and providing appropriate follow-up communication.
1.2
Automatically Collected Information
When you visit our website, we may automatically collect:
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IP address
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Pages visited and time spent on the site
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Cookies and similar tracking technologies
This information helps us improve website performance, security, and user experience.
2.
Use of Cookies
Our website uses cookies to:
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Analyse website traffic and usage patterns
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Improve site functionality and loading performance
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Enhance user experience
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Support security and fraud prevention
You may disable cookies through your browser settings; however, some website features may not function optimally.
3.
How We Use Your Information
We use collected information to:
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Respond to enquiries submitted via the Contact Us page
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Improve website functionality and user experience
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Maintain website security and performance
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Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information.
4.
Disclosure of Information
We may disclose personal information only when:
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Required by law
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Necessary to protect the safety or rights of patients, staff, or the public
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Engaging trusted service providers who assist with website hosting, analytics, or IT support (all of whom are bound by confidentiality obligations)
5.
Data Storage and Security
We take reasonable steps to protect personal information from:
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Unauthorised access
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Loss or misuse
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Modification or disclosure
Information submitted through the Contact Us page is transmitted securely and stored in protected systems.
6.
Access and Correction
You may request access to, or correction of, the personal information we hold about you. To do so, please contact our practice directly.
7.
Updates to This Policy
We may update this Privacy Policy periodically. The most recent version will always be available on our website.
8.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
East Coast Orthopaedics
2 Rodney Court, Frankston VIC 3199
Email: reception@eastcoastortho.com.au
Phone: (03) 8594 0399